Achieving Customer Trust and Satisfaction by Delivering

Guided by shared concepts and rules, the MallenSense Group implements quality management on a daily basis to deliver products and services that meet customer expectations. Every year, the Group establishes quality targets and measures in the MallenSense Group Quality Plan and implements quality activities on the basis of this plan to ensure high quality.

The basic quality policy

1. 1. Quality management is carried out in order to implement customer focus based on "Quality First," which is the spirit of foundation, and "Healthy and Profitable Management" through improvements in management quality.
2. 2. Products that meet statutory and regulatory requirements as well as customer requirements are supplied.
3. 3. Appropriate quality management systems conforming to the International Standard ISO 9001 requirements are established and implemented. In addition, the effectiveness of those systems is continually improved.
4. 4. Customer requirements are fulfilled and customer satisfaction is increased through the results of quality activities in all organizations and personnel. For this purpose, each employee must feel that the quality of his or her work has a direct bearing on product quality, and that the company believes in "Quality First".
5. 5.The head of each organization is responsible for the quality of the relevant businesses. The responsibilities include ensuring that adequate resources are made available.
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Customer Satisfaction and Quality

MallenSense provides quality products and solutions that satisfy our customers. This is built upon the Quality First founding spirit that we have preserved for over 100 years. Our quality management consists of three basic elements: Quality  Assurance (QA), Quality Improvement (QI), and Quality mind(the quality-first mindset)(Qm).

Quality Assurance (QA)
Continually seeking to provide better products to customers based on the philosophy of quality being the highest priority.

Quality Improvement (QI)
Establishing a system to provide quality products and services.

Quality Mind (QM)
Each and every employee having the quality-first mindset that is the MallenSense Group’s founding sprit.

We believe that we can satisfy our customers' expectations and build long-lasting relationships of trust only when all of these elements are engaged. MallenSense believes the first-quality mindset is particularly important for maintaining high levels of quality. All MallenSense Group employees are aware of the importance of having the quality-first mindset, and quality is built into each operation based on Group-wide rules and approaches.